Refund and Returns Policy

We at Ace21 Sdn. Bhd. value our customers and strive to ensure your complete satisfaction with every purchase. We understand that there may be occasions when you might want to return an item. To make the process smooth, we’ve laid out our Refund and Returns Policy below:

1. Eligibility for Returns:
   • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
   • Returns must be initiated within 7 days from the date of purchase.
2. Proof of Purchase:
   • To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
3. Non-Returnable Items:
   • Gift cards, downloadable software products, and certain health and personal care items are non-returnable.
4. Returns Process:
   • To initiate a return, please email us at [email protected] with your order number and reason for the return.
   • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
   • If approved, your refund will be processed, and a credit will be applied to your original method of payment.
5. Shipping for Returns:
   • You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable.
   • If you are shipping an item over a certain amount, consider using a trackable shipping service or purchasing shipping insurance.
6. Exchanges:
   • We only replace items if they are defective or damaged. If you need an exchange for the same item, send us an email at [email protected].
7. Refund Timeframe:
   • Once your return is received and inspected, please allow 5-7 business days for your refund to be processed. It may take additional time for the refunded amount to appear in your account, depending on your bank or credit card company.
8. Late or Missing Refunds:
   • If you haven’t received a refund yet, first check with your bank or credit card company. It may take some time for the refund to be officially posted.
   • If you’ve done this and still haven’t received your refund, please contact us at [email protected].
9. Changes to Refund and Returns Policy:
   • Ace21 Sdn. Bhd. reserves the right to update or change our Refund and Returns Policy at any time. Any changes made will be reflected on this page.

For any questions or concerns regarding our Refund and Returns Policy, please do not hesitate to contact us.